Community Management

Managing your social prospects
and advocates

Executing Your Strategic Plans

After carefully crafting a strategic plan, it’s crucial to execute it effectively. This is where Community Management comes in. It is our process of managing, organising, and engaging with your online community. This service is focused on executing your established marketing plans and strategy by actively engaging with your audience and monitoring every step of the campaign to optimise its performance.

Effective management involves several key elements, such as creating engaging content that resonates with your audience, managing social media accounts, monitoring feedback and responding to comments, along with identifying and addressing issues that arise within the community. our service helps ensure that your community is active, vibrant, and successful over the long term.

Overall, it is an essential service for any brand or organisation that wants to build a strong online presence and connect with its audience. With this service, you can focus on crafting a strategic plan and leave the day-to-day management to the experts, knowing that your community is in good hands.

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Need Some Help?

If you would like to find out more about how we can help with your community management give us a call on 0208 883 464 or complete the form for a call back or email:

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Managing Your Community

Our management service includes:


Seamless Execution of Community Plans

Once the community planning stage is completed, the next step is the execution of the community plan. This is where our team comes in to ensure that the strategies and initiatives developed during the planning stage are executed seamlessly and effectively.

Our team will work closely with your business to implement the various components of your community plan. This may include creating and publishing content, managing social media channels, engaging with customers and followers, monitoring metrics and analytics, and adapting the strategy as necessary to achieve the desired results.

Our goal is to ensure that your online community thrives and flourishes in alignment with your objectives. We will work diligently to build a strong and engaged online presence for your brand or business, fostering a sense of community and loyalty among your followers and customers.


Active Engagement and Interaction

Active engagement and interaction are crucial for successful community management. social:definition understands the importance of building strong relationships with your online community members to foster brand loyalty and positive promotion.

To achieve this, our team will actively participate in conversations, respond to inquiries, and address concerns. We’ll create a sense of community by organising online events and contests to encourage participation and foster belonging. Our goal is to create a space where your followers feel comfortable engaging with your brand and with each other.

In addition to fostering meaningful relationships, we’ll track metrics and analytics to ensure that the community plan is working effectively. We’ll adapt the strategy as necessary to ensure continued growth and engagement. Our active approach builds a strong, engaged online community that promotes increased brand awareness, customer loyalty, and business growth.


Performance Monitoring and Adjustments

social:definition continuously tracks your community’s performance by analysing key metrics such as engagement rates, follower growth, and conversions. This data-driven approach allows us to make informed adjustments to your campaign, optimising its effectiveness and maximising your return-on-investment.

By closely monitoring the performance of your community, we can quickly identify trends, opportunities, and challenges and adapt our strategy accordingly. Our team will work with your business to ensure that your community plan is delivering the desired results and provide valuable insights and recommendations to help you make informed decisions.

Our performance monitoring and adjustment approach is designed to ensure that your community plan is effective, efficient, and aligned with your business objectives. By continuously monitoring and adjusting your community plan, we can help you achieve long-term success in building a strong and engaged online community.


Content Management and Scheduling

At social:definition, we understand the importance of content management and scheduling in building a strong online community. Our team will manage and schedule content across your social media platforms, ensuring a consistent and engaging presence.

We’ll curate a mix of promotional, informative, and interactive content that resonates with your audience and aligns with your brand’s goals. Our approach promotes engagement and builds relationships with your online community members by providing them with valuable and relevant content.

We will work with you to develop a content calendar that aligns with your business objectives. This allows us (and you) to plan and schedule content in advance, ensuring that your social media platforms are consistently updated with fresh and engaging content.


Crisis and Reputation Management

We recognise the importance of crisis and reputation management in protecting and enhancing your brand’s image and credibility. Our service includes proactive monitoring and swift response to any potential issues or negative feedback.

Our team will closely monitor your social media platforms and online channels to quickly identify any potential issues or negative feedback. We’ll take swift action to address any concerns and mitigate the impact of any negative publicity on your brand’s reputation.

Our crisis and reputation management approach is designed to safeguard your brand’s image and credibility, ensuring that your online reputation is protected and that you can continue to build a strong and engaged online community. By addressing potential issues and negative feedback proactively, we can help you maintain a positive image and reputation, ultimately leading to increased brand awareness, customer loyalty, and business growth.


With over 17 years of experience in the field, social:definition has the knowledge and skills necessary to manage and grow your online presence effectively.

By utilising social:definition’s services, you can trust that your strategic plans will be executed efficiently and effectively. Our team has the knowledge and experience to handle all aspects of your community, from engaging with your audience to monitoring feedback and optimising your campaigns performance.

By working with social:definition, you can be confident that your social media marketing efforts will be taken to new heights. With our expertise and dedication to delivering high-quality service, you can focus on your core business while leaving your community to the experts.

Our experience and expertise makes us the perfect partner for any brand or organisation that wants to build a successful online community. With our help, you can take your social media marketing efforts to the next level and achieve the results you’re looking for.

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